Please note that the web store's operating hours are: Monday to Friday from 10 am to 4 pm, excluding holidays.

CANADA

All Canadian orders are shipped with Canada Post. A signature may be required upon delivery.

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Orders shipping to the United States will be shipped via Canada Post or DHL using a third party courier service. Your order will be sent by courier. Transit time will vary depending on the states you are in, but the average time allowed is 7-10 business days. The package will require a signature upon delivery. You should be aware that delivery to countries outside CANADA may result in import duties payable upon receipt of the goods. You will be responsible for these duties; These charges are not refundable by us should you need to return the products.

EUROPE  

The website automatically calculates the Shipping Costs according to several factors such as weight, volume, shipping zone, offers associated with shipping costs, according to the carrier's rate.
Shipping costs in Europe:    Shipping costs in Europe are 1-5 KG from €4.95-€17.95 per order. Orders weighing more than 5kg, consult our customer service

Delivery:    Standard and Express shipping. 
Estimated delivery time is 1-3 business days.   

INTERNATIONAL

The International orders are quoted and shipped via Canada Post, DHL or a third party courier. We are looking at options to improve our International shipping rates and delivery times. To receive a shipping quote please email us your address and the products you'd like to order. Transit time will vary depending on which country you are located in, but an average time to be allowed is 10-21 business days. You should be aware that delivery to outside CANADA countries may result in import duties payable on receipt of the goods.

What are the shipping rates?

Gobaltima Internet Retail Sale LTD. is pleased to offer free shipping on all orders destined for Canada or when you spend $70 or more before taxes. And shipping to anywhere in Canada is $30 if you're not eligible for free shipping.

When will my order be delivered?

We do our best to provide regular in-stock delivery of your order within 3 to 12 business days. That said, orders placed on weekends, holidays, during inclement weather, and requiring cross-border shipping may impact this standard and result in longer wait times. Some special custom orders may also require a longer lead time, up to 12 weeks, depending on when the manufacturer's lead time will differ. Once you have placed an order, an automatic acknowledgment response will be sent to you via email with a specific order number. Please always reference this number in any order-related correspondence. If you have any questions regarding the delivery of your item, or require express delivery, please. ​ .

How do I take advantage of the Free Shipping offer?

If your order is shipping within Canada and for all orders over $70 or more (before tax), simply select Free Shipping as your shipping method when you are ready to check out. Orders that are eligible for free shipping average 3-12 days delivery, depending on your location. Canceling items may affect your order's eligibility for free shipping. Promotional discounts, where applicable, will be deducted from your item subtotal and may affect your order's free shipping eligibility. The free shipping option must be selected as your shipping method during checkout to qualify for the offer. This promotion applies only to shipping within Canada and may be subject to other shipping restrictions depending on the items ordered. This offer may change from time to time without notice.

Do you ship outside of Canada?

We ship within Canada and the United States for orders placed online. If you want something shipped internationally. Sure, we can do that, and it means longer delivery times and additional international shipping charges. Transit time and shipping charges will vary depending on the country you are in, average time allowed is 10-21 business days, average international shipping cost is $70. Please   Contactenos  with your address and the products you are interested in and we will be happy to provide you with a shipping quote and complete your order to any location.

I need my order faster. Do you offer express delivery?

We are working on adding express delivery pricing to our webstore, but in the meantime. Expedited delivery needs additional shipping charges, which are not included in the free shipping terms. Please  Contactenos  and we will find the fastest delivery method for your area and give you an express shipping quote.

Can I receive my order at another address?

You can ship your order to any valid address of your choice. Simply select "Shipping address different from billing address" in the first step of the checkout process and follow the instructions. you can also  Contactenos .

What should I do if items are lost or damaged?

It is the carrier's responsibility to ensure the safe transportation and delivery of the goods. All packages transported within Canada include liability coverage of up to $100.00 per default. Claims are made in accordance with the carrier's standard claims policy. You can also  Contactenos to purchase the full amount of liability coverage insurance, it generally costs 3% of the value of the goods. All international packages shipped outside of Canada do not include liability coverage and must be purchased separately by the customer.

Can I track my package?

Almost all orders have tracking numbers which are included in your confirmation email. Please allow 24 to 48 hours for your tracking number to activate. If you are having trouble tracking your order after this time has passed, please feel free to  Contactenos .